Confidentiality and Privacy Policy
Auxilium Community Housing CIC
PRIVACY NOTICE
Updated 18/02/2025
INTRODUCTION
Auxilium Community Housing CIC (“Auxilium,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Statement explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).
WHAT INFORMATION IS BEING COLLECTED?
We may collect the following types of personal data, depending on your interactions with us:
1. Personal Identifiers: This includes your name, contact information, health status, support needs, legal status and other information needed to identify you.
2. Financial Information: We may collect payment information, including your bank details.
3. Communications: Information you provide during interactions with us, including emails, phone calls, or messages.
4. Website Usage Data: Information collected through our website or online services.
WHAT IS THE PURPOSE OF COLLECTING INFORMATION?
The purpose of collecting this information is to deliver our intensive housing management support services and best match individuals to potential housing options. This will include:
o To enable us to understand your wants and needs, and ensure we can deliver a safe service,
o To allow us to provide you with our housing and support services, and fulfil our contractual obligations with you,
o To communicate effectively with you; responding to your inquiries, give updates, and provide information about our services,
o To improve our services by analysing data, monitor website traffic, and enhance our services,
o To evidence our compliance with legal and regulatory requirements.
WHAT IS THE LEGAL BASIS FOR PROCESSING THE DATA?
We process your personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving services or fraud prevention.
Consent: Where required by law, we will obtain your consent before processing your data.
WHERE IS INFORMATION STORED?
Your information will be stored on secure cloud-based storage systems (Microsoft SharePoint), anonymised data will be stored on a secure spreadsheet. Your information will not be shared overseas.
WHAT INFORMATION IS SHARED?
We may share your personal data with trusted third parties, including statutory health providers, local borough and district housing teams and service partners, only for the purposes outlined in this statement.
HOW IS DATA STORED AND RETAINED SECURELY?
We take security measures to protect your data, including encryption, access controls, and regular security audits. We retain your data for as long as necessary to fulfil the purposes outlined in this statement or as required by law.
WHAT RIGHTS DO YOU HAVE AROUND YOUR INFORMATION?
You have several rights under the data protection law:
1. Right to be informed
2. Right of access
3. Right to rectification
4. Right to deletion (in some circumstances)
5. Right to object
6. Right to restrict processing
7. Right to lodge a complaint with the Information Commissioner’s Office.
CHANGES TO THIS STATEMENT
We may update this Privacy Statement as needed. The date at the top of the statement indicates the most recent revision.
COMPLAINTS
If you believe we have not adhered to this Privacy Statement or applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.
By using our services, you agree to the terms of this Privacy Statement. Please review it periodically for any updates.
USEFUL LINKS AND CONTACTS
Any requests or comments should be made in writing to the Data Protection Officer:
Sophie Law-Smith